Just add Paper - We'll do the rest

Service Agreements

Pulse Digital offer a number of flexible service agreements, whether you want full maintenance, known as the cost per page agreement, an annual agreement to include service and labour only, or an as and when agreement.

Cost per Page Agreement

Our cost per page service agreement is designed to cover you for all maintenance costs of the machine at a fixed price per page.

In addition to the cost per page agreement Pulse Digital also offer 'Connect Plus' for connectivity and user training, providing you with fully comprehensive cover.

Pay only for the colouyou use

Most of our competitor’s cost per page service agreements offer only a single flat rate for colour, which can be as high as 8 pence per page and no matter what the percentage of coverage is. We however here at Pulse Digital have our very own unique INTELLIGENT BILLING platform which completely changes this by only charging customers for the actual colour they print. Pay only for the colour you use!

Supplies & Consumables

Pulse Digital stock genuine original supplies and a choice of high quality compatible supplies. Our extensive range covers the majority of manufactures equipment; Kyocera, Olivetti, Konica Minolta, OKI, HP and Ricoh are just a few. 

Service Request

Pulse Digital understands that your MFP can be the heart of your business and if it breaks down your document workflow can come to a standstill, that’s why we offer a speedy & high quality service by our manufacturer trained service technicians to help you get back up and running in no time throughout the North West, Stockport, Manchester, Cheshire, Liverpool, Lake District, West Yorkshire and Shrewsbury.

All of our service requests are logged electronically which are then assigned to one of our technicians.

It doesn’t matter if we haven’t dealt with you before; we welcome all new customers without the hassle of filling out lengthy credit forms. Call us for a free no obligation quote.

Technicians

Pulse Digital employ manufacturer trained, friendly service engineers who collectively have over 30 years experience in the photocopier industry which have regular training and tests to keep up to date with the technological advances to ensure you receive the best possible service.

In October 2015 Pulse Digital was appointed as Olivetti's "BEST FOR COLOR" Dealer, the only one in our area, which means that we are part of a European-wide network of selected specialists who are qualified, at the highest level, to provide the best service to users of Olivetti's high performance colour product range. To qualify as a "BEST FOR COLOR" dealer means that our technicians have had to attend and pass intensive training courses, to cover all aspects of the Olivetti range of colour MFPs.

We are also very proud to announce that Pulse Digital have specialised engineers who have the expertise to repair large format printers and plotters, being the one of the very few companies in the region!

Machine Relocation

Are you moving premises or locating one or more of your devices within your current building? Pulse Digital offer machine relocations using our specialist lifting equipment. Networking the device is also an option. Have the machine safely decommissioned and relocated starting at £65.00 + VAT. Pulse Digital require to be notified at least 7 working days prior to the desired relocation date to avoid disappointment. If you are current customer of ours and you wish to relocate the device yourself you must notify the service team so that the records can be updated.

Report a Fault, Order Supplies

If your looking to order supplies please give full details of the supplies required. If you want to report a fault please give as much detail as possible about the fault.

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